Privacy Policy

We may collect:

• Personal Information: Name, email address, company name, and phone number — when you register, subscribe, contact support, or sign up for alerts.
• Account & Authentication Data: Credentials, Windows AD details (if integrated), and role-based access information (Admin / Operator / Viewer).
• Billing Information: Payment details processed via third-party providers. We do not store full card numbers.
• Usage & Technical Data: IP address, browser type, device info, pages visited, monitoring data from your Epicor environments (e.g., server status, logs, alert configurations), and timestamps.
• Communications Data: Messages, support tickets, and alert preferences (email, Slack, Teams, PagerDuty integrations).

• Directly from you via registration forms, support requests, and contact submissions.
• Automatically via cookies, server logs, analytics tools, and the monitoring agents/helpers deployed in your environment.
• From third parties such as payment processors and identity providers.

• Provide, maintain, and improve the Service (monitoring, alerts, remote controls).
• Manage accounts, authentication, and access control.
• Send service-related communications, alerts, and product updates.
• Process payments and subscription billing.
• Detect fraud, abuse, or security issues.
• Comply with applicable legal obligations.
• Aggregate anonymized data for analytics and service enhancements.

We do not sell your personal information. We may share it with:

• Service providers (hosting, analytics, payment processors, and alert channel integrations such as Slack, Teams, and PagerDuty).
• Successors in the event of a merger, acquisition, or asset sale, where your information may be transferred as a business asset.
• Law enforcement or regulatory bodies when required by law, subpoena, or to protect the rights and safety of users and the public.

We implement reasonable technical and organizational measures to protect your data, including encryption in transit and at rest where applicable, and access controls. However, no system is completely secure — we cannot guarantee absolute security.

We retain your data for as long as your account is active, as needed to provide the Service, or as required by law. After account termination, certain data may be retained for backup, legal, or analytics purposes for up to 3 years.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. Contact us at sales@conncepts.pro to exercise these rights.

For California residents (CCPA/CPRA), additional rights apply — including the right to opt out of the sale or sharing of personal information. We do not sell personal data, and we do not discriminate against users who exercise their privacy rights.

Your data may be processed in the United States or other countries. Where cross-border transfers are required by applicable law, we use appropriate safeguards to protect your information.

We use cookies for functionality, analytics, and performance measurement. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

Our Service is not directed at children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: sales@conncepts.pro